Privacy Policy

1. Introduction

Rank and Close LLC ("Rank and Close," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at rankandclose.com, use our SaaS platform, or otherwise interact with our services (collectively, the "Services").

By accessing or using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Services.

2. Information We Collect

We collect several types of information from and about users of our Services:

2.1 Personal Information

When you register for an account, subscribe to our Services, or communicate with us, we may collect:

• Name, email address, phone number, and postal address
• Company name, job title, and department
• Billing information and payment details (processed securely through Stripe)
• Account credentials (encrypted passwords)

2.2 Usage Data

We automatically collect information about your interaction with our Services, including:

• IP address, browser type and version, operating system
• Pages viewed, time spent on pages, navigation paths
• Device identifiers and mobile network information
• Log files and diagnostic data

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities. This includes:

• Essential cookies required for the operation of the Services
• Analytical/performance cookies to understand how visitors interact with our Services
• Functionality cookies to remember your preferences and settings
• Targeting cookies to deliver relevant advertisements (where applicable)

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our Services.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain the Services — including account creation, authentication, and customer support.
• To process transactions — including billing, subscription management, and payment processing through Stripe.
• To improve our Services — including analytics, research, and development of new features and functionality.
• To communicate with you — including service updates, security alerts, marketing communications (with your consent), and responding to inquiries.
• To ensure security and prevent fraud — including detecting unauthorized access, protecting against malicious activity, and enforcing our terms.
• To comply with legal obligations — including responding to lawful requests from public authorities and meeting regulatory requirements.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We engage trusted third-party companies to perform functions on our behalf, including:

• Payment processing: Stripe, Inc. processes your payment information. Stripe's use of your personal information is governed by their Privacy Policy at stripe.com/privacy.
• Cloud infrastructure: We use cloud hosting providers to store and process data.
• Analytics: We use analytics providers to understand user behavior and improve our Services.
• Customer support: We use third-party tools to manage support tickets and communications.

These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.2 Business Transfers

If Rank and Close is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

4.3 Legal Requirements

We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), including to meet national security or law enforcement requirements.

4.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

5. Data Security

We implement and maintain industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
• Regular security assessments and vulnerability testing
• Access controls and role-based permissions
• Employee training on data protection and security practices
• Incident response procedures

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When your personal information is no longer required, we will securely delete or anonymize it in accordance with applicable laws and our data retention policies. You may request deletion of your personal information at any time by contacting us (see Section 12).

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 General Rights

• Access: You have the right to request copies of your personal information.
• Correction: You have the right to request that we correct inaccurate or incomplete information.
• Deletion: You have the right to request that we delete your personal information under certain conditions.
• Restriction: You have the right to request that we restrict the processing of your personal information.
• Objection: You have the right to object to our processing of your personal information.
• Data Portability: You have the right to request that we transfer your personal information to another organization, or directly to you.

7.2 GDPR (European Economic Area, UK, and Switzerland)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to lodge a complaint with a supervisory authority
• The right to withdraw consent at any time
• The right to object to processing based on legitimate interests

Our legal basis for collecting and using your personal information depends on the specific context in which we collect it. We normally collect personal information only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms.

7.3 CCPA/CPRA (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell.
• Right to Delete: You have the right to request deletion of your personal information.
• Right to Opt-Out of Sale: We do not sell personal information. If we ever do, you have the right to opt-out.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information.

To exercise your rights under the CCPA/CPRA, please contact us using the information in Section 12. We will respond to verifiable consumer requests within 45 days.

8. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

Specifically, our servers are located in the United States. If you are located outside the United States, please be aware that any information you provide to us will be transferred to and stored in the United States.

When we transfer personal information from the EEA, UK, or Switzerland to the United States, we use appropriate safeguards, including Standard Contractual Clauses approved by the European Commission, to ensure that your personal information receives an adequate level of protection.

9. Children's Privacy

Our Services are not directed to individuals under the age of 16 (or the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us (see Section 12) so that we can take appropriate action.

10. Third-Party Links and Services

Our Services may contain links to third-party websites, services, or applications that are not owned or controlled by Rank and Close. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We strongly advise you to review the privacy policy of every third-party website or service that you visit or use.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.

For significant changes, we will provide more prominent notice (such as adding a statement to our homepage or sending you a notification via email). Your continued use of the Services after any changes to this Privacy Policy constitutes acceptance of those changes.

We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For GDPR-related inquiries, you may also contact our Data Protection Officer at dpo@rankandclose.com.